How to Contact Support?

Before contacting support we highly recommend you to check out our knowledgebase or ask for assistance on our community discord server.

If you still cannot find the answer to your question, our 24/7 technical support team can be contacted through support tickets (preferred), live-chat, or email.

How to open a Ticket?

1. Navigate to the "Help & Support" page in the billing area and click on the "New Ticket" button.

2. Select the affected service (if any), the department, and write the subject and message.

3. Once done, click on "Create Ticket" and our support department will answer to your concern as soon as possible!

How to open Live Chat?

If you do not see the live-chat bubble on the website, your internet connection, browser, or anti-virus may be interfering with it. Please try opening the website on another device.

1. Navigate to the home-page of WiseHosting and click on the small bubble on the bottom-right of your screen.

2. Open the bubble and click on "Send us a message" to start the live-chat conversation.

Please note that the chat is only used to talk with our AI assistant. You will not be connected with an actual human being through live-chat. To speak to a human support agent, please open a ticket in the billing area instead.

Click here to open a ticket.

How to send an Email?

1. Navigate to the "Contact Us" page and type in your name, email, subject and message.

2. Once done, click on "Send" to send us the email - our team will respond to you as soon as possible so keep an eye on the incoming emails!

🎉 Congratulations, you've successfully contacted the support team through email, live-chat, or the ticketing system!